About Our Hospital

Do you offer any payment plans?

Unfortunately, we do not offer any payment plans. We request that you pay for services provided at the time of your pet’s visit. If you have any questions about our…

I brought my pet to see the veterinarian for a problem, and my pet isn’t getting any better. What can I do?

Call us. Just like doctors, veterinarians sometimes need to try more than one treatment/medication to find the correct solution to cure or manage a pet’s condition. Please let us know…

How can my puppy/kitten have worms? How was he/she exposed?

Almost all puppies are born with intestinal parasites, which are passed from mother to pup during pregnancy. Although kittens are not infected when they’re born, they can become infected through…

I’m worried about my pet’s upcoming surgical procedure. What do you do to help ensure your patients’ safety during surgery?

Our veterinary team takes every precaution so that your pet receives the highest-quality care. We perform a physical exam and recommend preanesthetic bloodwork before surgery and monitor your pet during…

I’ve found a clinic that’s offering prices well below what other clinics are charging for veterinary care. Is this a good option if I don’t have much money to spend on my pet?

Just like human doctors, veterinarians are expected to meet minimum standards of care (as overseen by veterinary regulatory authorities). Thus, the quality of care your pet receives should not change…

Why should I buy flea/tick/heartworm preventives from a veterinary hospital when there are other, cheaper places to get it?

If you purchase preventives from sources other than a veterinary hospital or a website affiliated with a veterinary hospital, you don’t have any guarantee that the product is authentic or…

I think something’s wrong with my pet. Can I call you and have a veterinarian give me a diagnosis over the phone?

Veterinarians can’t diagnose over the phone. Besides being unethical and illegal, diagnosing by phone doesn’t allow veterinarians to physically examine a pet. A physical exam is necessary so your veterinarian…

What forms of payment do you accept?

We can accept any of the following payment methods: Cash Personal checks Visa MasterCard American Express Discover Care Credit We also accept most pet insurance plans.

What’s the best way to schedule an appointment?

Please call (217) 615-5500 to book a convenient appointment time, or use our online appointment scheduler to request a date and time.

What do I do in the case of an emergency and your clinic isn’t open?

In an EMERGENCY, call the Animal Emergency Clinic at 217-698-0870. They are located at 1333 Wabash Avenue Springfield, IL 62704.